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wrong-topping-1
episode
Order PZ-461121. Jordan says the pizza arrived with roasted peppers, which was not ordered. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "wrong-topping", "orderId": "PZ-461121", "customer": "Jordan", "orderValue": 43, "ageDays": 53, "affectedItem": "side order", "affectedItemPrice": 10 }
{ "remedy": "remake", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "wrong-topping", "variant": 1 }
wrong-topping-2
episode
Order PZ-906387. Riley says the pizza arrived with pineapple, which was not ordered. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "wrong-topping", "orderId": "PZ-906387", "customer": "Riley", "orderValue": 37, "ageDays": 17, "affectedItem": "side order", "affectedItemPrice": 11 }
{ "remedy": "remake", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "wrong-topping", "variant": 2 }
wrong-topping-3
episode
Order PZ-557548. Morgan says the pizza arrived with pepperoni, which was not ordered. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "wrong-topping", "orderId": "PZ-557548", "customer": "Morgan", "orderValue": 37, "ageDays": 49, "affectedItem": "side order", "affectedItemPrice": 6 }
{ "remedy": "remake", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "wrong-topping", "variant": 3 }
wrong-topping-4
episode
Order PZ-604153. Cam says the pizza arrived with roasted peppers, which was not ordered. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "wrong-topping", "orderId": "PZ-604153", "customer": "Cam", "orderValue": 30, "ageDays": 39, "affectedItem": "side order", "affectedItemPrice": 11 }
{ "remedy": "remake", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "wrong-topping", "variant": 4 }
wrong-topping-5
episode
Order PZ-779637. Avery says the pizza arrived with olives, which was not ordered. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "wrong-topping", "orderId": "PZ-779637", "customer": "Avery", "orderValue": 36, "ageDays": 34, "affectedItem": "side order", "affectedItemPrice": 6 }
{ "remedy": "remake", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "wrong-topping", "variant": 5 }
late-1
episode
Order PZ-910645. Devon's delivery arrived 36 minutes after the quoted window. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "late", "orderId": "PZ-910645", "customer": "Devon", "orderValue": 38, "ageDays": 5, "affectedItem": "side order", "affectedItemPrice": 10 }
{ "remedy": "credit", "amount": 7 }
{ "seed": 20261015, "split": "public", "scenario": "late", "variant": 1 }
late-2
episode
Order PZ-378041. Ira's delivery arrived 75 minutes after the quoted window. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "late", "orderId": "PZ-378041", "customer": "Ira", "orderValue": 53, "ageDays": 47, "affectedItem": "side order", "affectedItemPrice": 12 }
{ "remedy": "credit", "amount": 10 }
{ "seed": 20261015, "split": "public", "scenario": "late", "variant": 2 }
late-3
episode
Order PZ-574738. Kai's delivery arrived 81 minutes after the quoted window. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "late", "orderId": "PZ-574738", "customer": "Kai", "orderValue": 57, "ageDays": 26, "affectedItem": "side order", "affectedItemPrice": 12 }
{ "remedy": "credit", "amount": 10 }
{ "seed": 20261015, "split": "public", "scenario": "late", "variant": 3 }
late-4
episode
Order PZ-235151. Avery's delivery arrived 59 minutes after the quoted window. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "late", "orderId": "PZ-235151", "customer": "Avery", "orderValue": 52, "ageDays": 2, "affectedItem": "side order", "affectedItemPrice": 13 }
{ "remedy": "credit", "amount": 10 }
{ "seed": 20261015, "split": "public", "scenario": "late", "variant": 4 }
late-5
episode
Order PZ-391133. Jordan's delivery arrived 71 minutes after the quoted window. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "late", "orderId": "PZ-391133", "customer": "Jordan", "orderValue": 28, "ageDays": 2, "affectedItem": "side order", "affectedItemPrice": 9 }
{ "remedy": "credit", "amount": 5 }
{ "seed": 20261015, "split": "public", "scenario": "late", "variant": 5 }
cold-1
episode
Order PZ-757000. Riley says the pizza arrived cold and asks you to make it right. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "cold", "orderId": "PZ-757000", "customer": "Riley", "orderValue": 36, "ageDays": 52, "affectedItem": "side order", "affectedItemPrice": 11 }
{ "remedy": "remake", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "cold", "variant": 1 }
cold-2
episode
Order PZ-148367. Cam says the pizza arrived cold and asks you to make it right. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "cold", "orderId": "PZ-148367", "customer": "Cam", "orderValue": 42, "ageDays": 12, "affectedItem": "side order", "affectedItemPrice": 9 }
{ "remedy": "remake", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "cold", "variant": 2 }
cold-3
episode
Order PZ-151223. Devon says the pizza arrived cold and asks you to make it right. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "cold", "orderId": "PZ-151223", "customer": "Devon", "orderValue": 27, "ageDays": 32, "affectedItem": "side order", "affectedItemPrice": 6 }
{ "remedy": "remake", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "cold", "variant": 3 }
cold-4
episode
Order PZ-185281. Kai says the pizza arrived cold and asks you to make it right. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "cold", "orderId": "PZ-185281", "customer": "Kai", "orderValue": 52, "ageDays": 14, "affectedItem": "side order", "affectedItemPrice": 11 }
{ "remedy": "remake", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "cold", "variant": 4 }
cold-5
episode
Order PZ-194533. Riley says the pizza arrived cold and asks you to make it right. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "cold", "orderId": "PZ-194533", "customer": "Riley", "orderValue": 30, "ageDays": 26, "affectedItem": "side order", "affectedItemPrice": 8 }
{ "remedy": "remake", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "cold", "variant": 5 }
missing-item-1
episode
Order PZ-247053. Riley's side order is missing from the delivery. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "missing-item", "orderId": "PZ-247053", "customer": "Riley", "orderValue": 29, "ageDays": 2, "affectedItem": "side order", "affectedItemPrice": 9 }
{ "remedy": "refund", "amount": 9 }
{ "seed": 20261015, "split": "public", "scenario": "missing-item", "variant": 1 }
missing-item-2
episode
Order PZ-807842. Jordan's side order is missing from the delivery. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "missing-item", "orderId": "PZ-807842", "customer": "Jordan", "orderValue": 58, "ageDays": 4, "affectedItem": "side order", "affectedItemPrice": 13 }
{ "remedy": "refund", "amount": 13 }
{ "seed": 20261015, "split": "public", "scenario": "missing-item", "variant": 2 }
missing-item-3
episode
Order PZ-564415. Ira's side order is missing from the delivery. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "missing-item", "orderId": "PZ-564415", "customer": "Ira", "orderValue": 54, "ageDays": 26, "affectedItem": "side order", "affectedItemPrice": 13 }
{ "remedy": "refund", "amount": 13 }
{ "seed": 20261015, "split": "public", "scenario": "missing-item", "variant": 3 }
missing-item-4
episode
Order PZ-975876. Kai's side order never arrived, and the order is more than a month old. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "missing-item", "orderId": "PZ-975876", "customer": "Kai", "orderValue": 27, "ageDays": 52, "affectedItem": "side order", "affectedItemPrice": 7 }
{ "remedy": "credit", "amount": 7 }
{ "seed": 20261015, "split": "public", "scenario": "missing-item", "variant": 4 }
missing-item-5
episode
Order PZ-335005. Kai's side order never arrived, and the order is more than a month old. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "missing-item", "orderId": "PZ-335005", "customer": "Kai", "orderValue": 29, "ageDays": 32, "affectedItem": "side order", "affectedItemPrice": 6 }
{ "remedy": "credit", "amount": 6 }
{ "seed": 20261015, "split": "public", "scenario": "missing-item", "variant": 5 }
customer-address-1
episode
Order PZ-882638. Jordan entered River Road by mistake and the driver could not deliver there. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "customer-address", "orderId": "PZ-882638", "customer": "Jordan", "orderValue": 51, "ageDays": 15, "affectedItem": "side order", "affectedItemPrice": 9 }
{ "remedy": "credit", "amount": 5 }
{ "seed": 20261015, "split": "public", "scenario": "customer-address", "variant": 1 }
customer-address-2
episode
Order PZ-760619. Riley entered Hill Avenue by mistake and the driver could not deliver there. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "customer-address", "orderId": "PZ-760619", "customer": "Riley", "orderValue": 42, "ageDays": 18, "affectedItem": "side order", "affectedItemPrice": 6 }
{ "remedy": "credit", "amount": 5 }
{ "seed": 20261015, "split": "public", "scenario": "customer-address", "variant": 2 }
customer-address-3
episode
Order PZ-240187. Riley entered Hill Avenue by mistake and the driver could not deliver there. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "customer-address", "orderId": "PZ-240187", "customer": "Riley", "orderValue": 42, "ageDays": 12, "affectedItem": "side order", "affectedItemPrice": 8 }
{ "remedy": "credit", "amount": 5 }
{ "seed": 20261015, "split": "public", "scenario": "customer-address", "variant": 3 }
customer-address-4
episode
Order PZ-833601. Morgan entered Hill Avenue by mistake and the driver could not deliver there. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "customer-address", "orderId": "PZ-833601", "customer": "Morgan", "orderValue": 45, "ageDays": 3, "affectedItem": "side order", "affectedItemPrice": 13 }
{ "remedy": "credit", "amount": 5 }
{ "seed": 20261015, "split": "public", "scenario": "customer-address", "variant": 4 }
customer-address-5
episode
Order PZ-746315. Morgan entered Hill Avenue by mistake and the driver could not deliver there. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "customer-address", "orderId": "PZ-746315", "customer": "Morgan", "orderValue": 47, "ageDays": 43, "affectedItem": "side order", "affectedItemPrice": 13 }
{ "remedy": "credit", "amount": 5 }
{ "seed": 20261015, "split": "public", "scenario": "customer-address", "variant": 5 }
allergen-1
episode
Order PZ-880519. Avery reports an allergen mix-up involving pineapple. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "allergen", "orderId": "PZ-880519", "customer": "Avery", "orderValue": 47, "ageDays": 25, "affectedItem": "side order", "affectedItemPrice": 7 }
{ "remedy": "escalate", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "allergen", "variant": 1 }
allergen-2
episode
Order PZ-188518. Morgan reports an allergen mix-up involving mushrooms. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "allergen", "orderId": "PZ-188518", "customer": "Morgan", "orderValue": 42, "ageDays": 51, "affectedItem": "side order", "affectedItemPrice": 8 }
{ "remedy": "escalate", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "allergen", "variant": 2 }
allergen-3
episode
Order PZ-331002. Jordan reports an allergen mix-up involving pepperoni. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "allergen", "orderId": "PZ-331002", "customer": "Jordan", "orderValue": 51, "ageDays": 28, "affectedItem": "side order", "affectedItemPrice": 7 }
{ "remedy": "escalate", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "allergen", "variant": 3 }
allergen-4
episode
Order PZ-546765. Morgan reports an allergen mix-up involving pepperoni. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "allergen", "orderId": "PZ-546765", "customer": "Morgan", "orderValue": 39, "ageDays": 42, "affectedItem": "side order", "affectedItemPrice": 9 }
{ "remedy": "escalate", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "allergen", "variant": 4 }
allergen-5
episode
Order PZ-279319. Kai reports an allergen mix-up involving pineapple. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "allergen", "orderId": "PZ-279319", "customer": "Kai", "orderValue": 32, "ageDays": 4, "affectedItem": "side order", "affectedItemPrice": 8 }
{ "remedy": "escalate", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "allergen", "variant": 5 }
angry-repeat-1
episode
Order PZ-464966. Avery, a repeat customer, is angry that this is the second late order this month. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "angry-repeat", "orderId": "PZ-464966", "customer": "Avery", "orderValue": 47, "ageDays": 18, "affectedItem": "side order", "affectedItemPrice": 12 }
{ "remedy": "credit", "amount": 9 }
{ "seed": 20261015, "split": "public", "scenario": "angry-repeat", "variant": 1 }
angry-repeat-2
episode
Order PZ-240435. Avery, a repeat customer, is angry that this is the second late order this month. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "angry-repeat", "orderId": "PZ-240435", "customer": "Avery", "orderValue": 29, "ageDays": 42, "affectedItem": "side order", "affectedItemPrice": 9 }
{ "remedy": "credit", "amount": 5 }
{ "seed": 20261015, "split": "public", "scenario": "angry-repeat", "variant": 2 }
angry-repeat-3
episode
Order PZ-366583. Kai, a repeat customer, is angry that this is the second late order this month. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "angry-repeat", "orderId": "PZ-366583", "customer": "Kai", "orderValue": 40, "ageDays": 4, "affectedItem": "side order", "affectedItemPrice": 9 }
{ "remedy": "credit", "amount": 8 }
{ "seed": 20261015, "split": "public", "scenario": "angry-repeat", "variant": 3 }
angry-repeat-4
episode
Order PZ-204885. Kai, a repeat customer, is angry that this is the second late order this month. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "angry-repeat", "orderId": "PZ-204885", "customer": "Kai", "orderValue": 52, "ageDays": 1, "affectedItem": "side order", "affectedItemPrice": 10 }
{ "remedy": "credit", "amount": 10 }
{ "seed": 20261015, "split": "public", "scenario": "angry-repeat", "variant": 4 }
angry-repeat-5
episode
Order PZ-482445. Morgan, a repeat customer, is angry that this is the second late order this month. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "angry-repeat", "orderId": "PZ-482445", "customer": "Morgan", "orderValue": 32, "ageDays": 11, "affectedItem": "side order", "affectedItemPrice": 11 }
{ "remedy": "credit", "amount": 6 }
{ "seed": 20261015, "split": "public", "scenario": "angry-repeat", "variant": 5 }
fraud-pattern-1
episode
Order PZ-803064. Avery's account shows three similar refund requests this week. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "fraud-pattern", "orderId": "PZ-803064", "customer": "Avery", "orderValue": 53, "ageDays": 23, "affectedItem": "side order", "affectedItemPrice": 8 }
{ "remedy": "escalate", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "fraud-pattern", "variant": 1 }
fraud-pattern-2
episode
Order PZ-922283. Jordan's account shows three similar refund requests this week. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "fraud-pattern", "orderId": "PZ-922283", "customer": "Jordan", "orderValue": 43, "ageDays": 23, "affectedItem": "side order", "affectedItemPrice": 11 }
{ "remedy": "escalate", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "fraud-pattern", "variant": 2 }
fraud-pattern-3
episode
Order PZ-420406. Devon's account shows three similar refund requests this week. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "fraud-pattern", "orderId": "PZ-420406", "customer": "Devon", "orderValue": 39, "ageDays": 50, "affectedItem": "side order", "affectedItemPrice": 9 }
{ "remedy": "escalate", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "fraud-pattern", "variant": 3 }
fraud-pattern-4
episode
Order PZ-126703. Ira's account shows three similar refund requests this week. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "fraud-pattern", "orderId": "PZ-126703", "customer": "Ira", "orderValue": 46, "ageDays": 3, "affectedItem": "side order", "affectedItemPrice": 12 }
{ "remedy": "escalate", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "fraud-pattern", "variant": 4 }
fraud-pattern-5
episode
Order PZ-641511. Cam's account shows three similar refund requests this week. Resolve the complaint under shop policy and tell the customer what happened.
{ "scenario": "fraud-pattern", "orderId": "PZ-641511", "customer": "Cam", "orderValue": 32, "ageDays": 27, "affectedItem": "side order", "affectedItemPrice": 8 }
{ "remedy": "escalate", "amount": 0 }
{ "seed": 20261015, "split": "public", "scenario": "fraud-pattern", "variant": 5 }

Apology Pizza

Fix the order without breaking the refund policy.

What it measures

Whether an agent verifies a pizza order, applies the correct bounded remedy, escalates safety cases, and explains the resolution.

Category: agents. Status: alpha.

How to run

$ npx benchmark-apology-pizza list
$ npx benchmark-apology-pizza run --model <model-id> --provider openrouter
$ npx benchmark-apology-pizza score results.json

--provider mock runs the whole benchmark offline with no keys. Real models run through OpenRouter (OPENROUTER_API_KEY) or any OpenAI-compatible base URL (OPENAI_BASE_URL, OPENAI_API_KEY).

Data fields

data/tasks.jsonl holds 40 tasks, one JSON object per line (kinds: 40 episode).

field type
id string
kind string
prompt string
input object
expected object
metadata object

Provenance

Apology Pizza provenance

This file is generated from the benchmark definition.

Seeded pizza complaint generator

  • Kind: synthetic
  • URL: https://github.com/pooriaarab/benchmark-apology-pizza/blob/main/scripts/gen-tasks.mjs
  • Licence: MIT
  • Retrieved: 2026-10-15T00:00:00.000Z
  • How to get it: Run node scripts/gen-tasks.mjs --seed 20261015 --split public from the repository root.
  • Contamination notes: The public split uses seed 20261015. Generate private hidden splits with an undisclosed seed after the 2026-10-15 cutoff.
  • Refresh: Review templates annually, select a new seed, regenerate, and review the JSONL diff.

Apology Pizza support policy

  • Kind: human-written
  • URL: https://github.com/pooriaarab/benchmark-apology-pizza/blob/main/data/POLICY.md
  • Licence: MIT
  • Retrieved: 2026-10-15T00:00:00.000Z
  • How to get it: Read data/POLICY.md in this repository.
  • Contamination notes: Written for this benchmark and public from 2026-10-15; it does not reproduce a real shop policy.
  • Refresh: Review with every scenario-template change and update tasks and grading in the same pull request.

Grader

Deterministic replay of the tool log; exact remedy and amount plus order verification and a resolution message. Cap or safety breaches score zero.

Limitations

This dataset contains only the public task split (40 tasks). Hidden evaluation splits use a private seed and are deliberately not part of this dataset. Source kinds: human-written, synthetic. These are evaluation prompts for the benchmark-apology-pizza benchmark, not training data; scoring requires the package's deterministic grader. See PROVENANCE.md for contamination notes.

Citation

@misc{benchmark_apology_pizza,
  author = {Pooria Arab},
  title = {Apology Pizza task data},
  year = {2026},
  url = {https://github.com/pooriaarab/benchmark-apology-pizza}
}

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