Datasets:

janduplessis886
/

gp_surgery_reviews_fake_and_real

free_text stringlengths 2 103k	sentiment_free_text stringclasses 3 values	sentiment_score_free_text float64 0.35 0.99	free_text_len float64 6 17k ⌀	rating stringclasses 10 values	feedback_labels stringclasses 21 values	emotion_free_text stringclasses 26 values	label int64 0 1	abs_sentiment float64 -0.96 0.99	generation_category stringclasses 21 values
Very good doctors however some of the reception staff could be friendlier I assume they are just highly stressed	positive	0.535241	19	4.0	Reception Staff Interaction	admiration	0	0.535241	null
Excellent care from friendly staff always The receptionist was pleasant and efficient. I highly recommend this surgery for its excellent service. Staff were very helpful and patient with me The nurse took the time to explain everything and made sure I understood my treatment plan. The doctor was also very kind and ex...	positive	0.95301	243	3	Reception Staff Interaction	disappointment	1	0.95301	Reception Staff Interaction
Because I have the answer that I needed	positive	0.589906	8	5.0	Test Results	approval	0	0.589906	null
Reception staff were friendly but slow, making my wait over an hour long even though I was seen promptly by the nurse. The doctor seemed distracted during our conversation. Overall it was a decent experience but not great.	negative	0.608614	38	2	Reception Staff Interaction	disappointment	1	-0.608614	Accessibility and Convenience
The receptionist was friendly but couldn't help with my issue. The nurse seemed put off when I explained it again. I found the staff quite dismissive and uninterested in my concerns the doctor barely listened to me and didn't seem to care about my condition. Reception staff were polite but seemed overwhelmed with the...	negative	0.78341	181	3	Reception Staff Interaction	disappointment	1	-0.78341	Staff Empathy and Compassion
Telephone appointment was punctual and straight to the point	positive	0.824256	9	5.0	Appointment Availability	neutral	0	0.824256	null
The GP practice is excellent, test results were accurate and promptly available, making it easy to get back on track with my health plan. I was quite impressed with the efficiency of the test result processing at this surgery, everything was done quickly and professionally. However, I did experience a delay in receivi...	positive	0.932945	160	4	Test Results	annoyance	1	0.932945	Test Results
The staff were friendly and helpful during my visit but the receptionist seemed put off when I asked about appointment times. I had a generally good experience at this surgery, the reception staff were efficient and welcoming. However, the nurse who saw me was not very chatty and seemed more interested in her clipboar...	positive	0.472649	473	3	Reception Staff Interaction	disappointment	1	0.472649	Reception Staff Interaction
The GP practice provided adequate follow-up care after my appointment, but it could be improved with more personalized attention. I've been going to this surgery for over five years now and have always found the staff to be friendly and welcoming. However, on my last visit I felt that they didn't seem as invested in ...	neutral	0.67061	480	4	Follow-up and Continuity of Care	approval	1	0.67061	Follow-up and Continuity of Care
An earlier appointment with a Specialist would be Good as my appointment has been cancelled on two occasions	negative	0.595763	18	5.0	Appointment Availability	disappointment	0	-0.595763	null
"Excellent appointment availability - always a morning slot available. The receptionist was friendly and made the check-in process quick and painless." "I found the staff's attitude towards availability to be somewhat apathetic, but the wait wasn't too long, thankfully." "The GP surgery's online booking system is v...	positive	0.920856	106	2	Appointment Availability	annoyance	1	0.920856	Appointment Availability
The lady at reception was really kind and understanding and helpfull	positive	0.966885	11	5.0	Reception Staff Interaction	admiration	0	0.966885	null
I have used the service for over 20yrs They saved my life and my sin life Thanks to Dr PERSON ung and diabetic Dr and most of all Dr PERSON and the reception team	positive	0.944283	32	5.0	Reception Staff Interaction	gratitude	0	0.944283	null
Used sign in screen Appointments running 25 min behind schedule with no explanation locum dr was in reception Otherwise reception staff polite when spoken to Bit flat tbh	neutral	0.481715	26	3.0	Reception Staff Interaction	neutral	0	0.481715	null
The staff were friendly but disorganized during my follow-up appointment, causing a 20-minute delay in seeing the doctor. The nurse seemed overwhelmed and apologetic about the inconvenience. Despite this, she explained everything clearly and provided good care. I appreciate her efforts to compensate for the staff's sho...	negative	0.585836	60	3	Follow-up and Continuity of Care	disappointment	1	-0.585836	Follow-up and Continuity of Care
The GP practice provided adequate but not exceptional care for my chronic condition. The nurse was efficient and knowledgeable, but the GP seemed overworked and didn't allow enough time to discuss my treatment options. I appreciate the efforts of the receptionist who helped me schedule an appointment at short notice. ...	negative	0.5234	340	2	Follow-up and Continuity of Care	disappointment	1	-0.5234	Treatment Quality
The GP practice staff were friendly but not very knowledgeable about my condition. The receptionist asked for my medical history which was slightly disorganized. However, the nurse explained everything clearly and recommended some necessary treatments. Overall I felt the care I received was good despite a few minor iss...	neutral	0.57883	55	4	Reception Staff Interaction	approval	1	0.57883	Staff Professionalism
I was impressed with how quickly I could get an appointment and the staff were very friendly and welcoming. The test results showed some concerning signs, but the doctor explained everything clearly and gave me a clear plan for next steps. The diagnosis of an underlying condition made sense given my symptoms. However,...	positive	0.842002	132	4	Reception Staff Interaction	joy	1	0.842002	Test Results
The reception staff were friendly but forgot my appointment time. They kept rescheduling and it was quite frustrating. I had a great experience at this GP surgery, the reception staff were very helpful and courteous, they even offered me a cup of tea while I waited. The nurse was kind and explained everything in deta...	negative	0.641189	245	4	Reception Staff Interaction	disappointment	1	-0.641189	Reception Staff Interaction
The staff were friendly but always fully booked, making it hard to get an appointment at short notice. I found the system to be well-organized, with clear waiting times displayed, which helped me plan my day more efficiently. However, the lack of availability for certain appointments within a reasonable timeframe was f...	neutral	0.506981	959	3	Communication Effectiveness	disappointment	1	0.506981	Appointment Availability
The team got me seen as quickly as possible we re friendly and utilised preventative care All staff were very professional and friendly	positive	0.939616	22	5.0	Staff Professionalism	admiration	0	0.939616	null
It is suggested to shorten advance appointment date from 1 week to 4 days	neutral	0.844353	14	5.0	Appointment Availability	neutral	0	0.844353	null
Good people working there They also good know what to need	positive	0.878821	11	4.0	Staff Professionalism	admiration	0	0.878821	null
The staff were unfriendly and rushed making my visit uncomfortable. I found it hard to get an appointment with them which was frustrating as I needed urgent care for a family member. Their system is very disorganized and it seems like they're understaffed, appointments are booked up months in advance. The phone lines ...	negative	0.936314	76	2	Appointment Availability	annoyance	1	-0.936314	Appointment Availability
The GP surgery is convenient with reasonable appointment availability. However, sometimes it takes a while to get seen, especially for non-emergency cases. I was extremely impressed with the appointment availability at this surgery. They offer flexible scheduling options and have a very patient-friendly online system ...	positive	0.551771	271	4	Appointment Availability	disappointment	1	0.551771	Appointment Availability
The people in the reception are very nice in kind	positive	0.959969	10	5.0	Reception Staff Interaction	admiration	0	0.959969	null
I had a positive experience at this GP surgery as the receptionist was friendly but the waiting time was excessively long which was quite frustrating. The staff were professional and efficient, making my visit stress-free and convenient. The doctor took good care of me and answered all my questions thoroughly. However,...	positive	0.528701	422	4	Follow-up and Continuity of Care	disappointment	1	0.528701	Follow-up and Continuity of Care
If I am 3 mins late the receptionist makes a point to tell me but when the dr is running late it s ok	neutral	0.69987	23	4.0	Reception Staff Interaction	neutral	0	0.69987	null
I was seen on time and my blood test was done expertly	positive	0.903685	12	5.0	Appointment Availability	admiration	0	0.903685	null
The test results were slightly off, but it wasn't a huge deal. The GP explained everything clearly and made sure I understood what was going on with my blood work. However, it would have been nice if they had double-checked the numbers before sending me on my way. Overall, it was an okay experience.	neutral	0.577257	54	4	Test Results	approval	1	0.577257	Test Results
Friendly and professional practice The doctors are first rate and very caring	positive	0.953172	12	5.0	Staff Empathy and Compassion	caring	0	0.953172	null
The GP surgery provided adequate mental health support, although the waiting time was lengthy. The therapist listened attentively but seemed uncertain about my treatment plan. Overall, it was a decent experience. I had mixed feelings about the mental health support at this GP surgery. While the nurse was kind and expl...	positive	0.625914	309	3	Mental Health Support	disappointment	1	0.625914	Mental Health Support
The reception staff were friendly and welcoming but the waiting time was excessively long. I had a great experience at this surgery, the staff were so kind and caring they really put my mind at ease. The nurse explained everything to me in detail and made sure I understood what was happening. The doctor took the time ...	positive	0.706103	216	4	Reception Staff Interaction	admiration	1	0.706103	Patient Respect
I am grateful for the reminder system about vaccines and tests I should have It works very well and is efficient and reassuring	positive	0.958609	23	5.0	Vaccinations	gratitude	0	0.958609	null
The GP surgery staff were helpful but slow. They managed to see everyone on time which was great but sometimes you feel like they're rushing through your appointment because there's a long queue of people waiting. I did have a good experience overall with the nurse who took time to explain everything in detail and the ...	positive	0.576721	78	3	Follow-up and Continuity of Care	disappointment	1	0.576721	Follow-up and Continuity of Care
The GP practice is quite efficient, but sometimes the staff seem disorganized, leading to longer wait times. The receptionist is friendly, but they can be a bit slow with check-in. I appreciate the doctor taking the time to answer all my questions, though. I had a decent experience at this surgery, although it could h...	neutral	0.522039	349	4	Reception Staff Interaction	disappointment	1	0.522039	Follow-up and Continuity of Care
The reception staf are excellent The waiting aerea nice arranged and is clean	positive	0.96285	13	5.0	Facility Cleanliness	admiration	0	0.96285	null
Fast and efficient very helpful	positive	0.946311	6	5.0	Accessibility and Convenience	admiration	0	0.946311	null
I ve always found everyone at the practice to be very friendly and knowledgeable The receptionists nurses and GPs all work as an excellent team Very happy with The Chelsea Practice	positive	0.985126	28	5.0	Staff Professionalism	joy	0	0.985126	null
The staff were friendly and welcoming but not very knowledgeable about my condition. They seemed to be going through the motions rather than genuinely helping me. The nurse was efficient, but that's where the positives ended for me. I recently visited this GP surgery and had a mixed experience with the staff. Initiall...	negative	0.750893	734	3	Test Results	disappointment	1	-0.750893	Staff Professionalism
Both the doctor and the receptionist were excellent	positive	0.978815	8	5.0	Reception Staff Interaction	admiration	0	0.978815	null
The staff were friendly but the waiting time was excessive, making my visit feel rushed. I recently visited this GP surgery and had a mostly positive experience with the staff's professionalism. The receptionist was efficient and courteous, which set a good tone for the rest of my appointment. However, the nurse seeme...	neutral	0.455588	725	4	Communication Effectiveness	disappointment	1	0.455588	Staff Professionalism
Good in clinic facilities and service	positive	0.895238	6	4.0	Treatment Quality	admiration	0	0.895238	null
The staff were friendly and welcoming always ready help with a smile. I found the receptionist to be quite incompetent and disorganized, struggling to manage multiple patients at once. The nurse seemed rushed and dismissive of my concerns, which made me feel unheard. I was also surprised that they didn't offer any exp...	negative	0.510908	429	4	Reception Staff Interaction	disappointment	1	-0.510908	Reception Staff Interaction
Very nice stuff and good attitude	positive	0.971186	6	5.0	Staff Professionalism	admiration	0	0.971186	null
The staff were extremely friendly and welcoming, making my visit feel less intimidating. The receptionist was particularly lovely, always checking in on me during the wait. However, when it came to addressing my concerns, I felt somewhat dismissed by the doctor. Despite this, they did provide a clear explanation of my ...	positive	0.803744	74	4	Staff Professionalism	admiration	1	0.803744	Staff Professionalism
Resolve situation quickly and follow up was helpful	positive	0.836531	8	5.0	Follow-up and Continuity of Care	approval	0	0.836531	null
The GP surgery staff were friendly and welcoming, always willing to listen to my concerns and provide helpful advice. I was extremely dissatisfied with the care I received at this surgery. The receptionist seemed completely uninterested in helping me, and when I finally got to see a doctor, they barely listened to wha...	negative	0.510612	272	3	Follow-up and Continuity of Care	disappointment	1	-0.510612	Patient Respect
The staff were friendly and helpful during my visit. They answered all my questions clearly and promptly. The receptionist was particularly welcoming, making the waiting area feel more like a lounge. Overall, I would highly recommend this surgery to anyone looking for a professional and stress-free experience. I had a...	positive	0.958235	354	2	Reception Staff Interaction	disappointment	1	0.958235	Staff Professionalism
There are too few appointments Have to wait 2 weeks or more sometimes Could be dead by then Not good enough Sorry but it is true Hire more GPs to cover the extra amount of patients	negative	0.884787	36	4.0	Waiting Time	remorse	0	-0.884787	null
The GP surgery was a letdown overall. I visited for an appointment but had to wait over 30 minutes despite being told it would only take 15 minutes. The receptionist seemed overwhelmed and kept apologizing for the delay, which wasn't much of an excuse. I recently had a great experience at this GP surgery, the staff we...	negative	0.81451	282	4	Staff Professionalism	disappointment	1	-0.81451	Follow-up and Continuity of Care
Staff were caring and efficient and the doctor called me on schedule Of course the delay in a availability of slots continues to be sub optimal but I cannot fault the staff at Stanhope Mews West	positive	0.443426	35	5.0	Staff Empathy and Compassion	neutral	0	0.443426	null
The GP practice is convenient, but appointment availability could be improved. I had a positive experience at this surgery but found it difficult to get an appointment on short notice. I have been going to this GP for years, always impressed by their kindness and expertise, however the limited availability of appoin...	negative	0.509464	142	4	Appointment Availability	disappointment	1	-0.509464	Appointment Availability
We are so lucky to have such a wonderful practice and a dedicated always kind and smiling team Nurse desk doctors Thank you	positive	0.985019	23	5.0	Staff Empathy and Compassion	gratitude	0	0.985019	null
This is a nice surgery not cramped offering various tests etc	positive	0.89141	11	4.0	Accessibility and Convenience	admiration	0	0.89141	null
The GP surgery staff were very helpful and friendly. The receptionist was efficient and helped me book my appointment quickly. However, the waiting time was quite long, but I understood it could be due to the high volume of patients. Overall, a good experience despite some minor issues with wait times. I had a positiv...	positive	0.785298	463	3	Reception Staff Interaction	disappointment	1	0.785298	Patient Respect
The staff were friendly and helpful. However, the nurse could have been more patient with my questions. Overall, it was a good experience. I would recommend this surgery to others. The receptionist was efficient and courteous.	positive	0.954867	36	4	Reception Staff Interaction	admiration	1	0.954867	Staff Professionalism
Staff were unfriendly and disorganized but a new nurse made up for it. They listened attentively to my concerns and provided helpful advice, making the experience less stressful. The staff seemed more interested in their phones than me, which was frustrating, but the doctor explained everything clearly and took time ...	positive	0.436198	123	3	Reception Staff Interaction	annoyance	1	0.436198	Staff Empathy and Compassion
The staff were friendly but the wait time was ridiculous. I had to wait over an hour for my appointment and it wasn't even fully booked. The receptionist kept apologizing about the delay, but it felt like they didn't know what to do with me. Despite the wait, the nurse was kind and explained everything clearly. However...	negative	0.879198	97	3	Reception Staff Interaction	annoyance	1	-0.879198	Appointment Availability
The new appointment system is real good You will be offered an appointment if you need one	positive	0.912229	17	4.0	Appointment Availability	admiration	0	0.912229	null
I am happy with my GP practice that covers booking appointments receptionist approaches waiting times seeing my GP and the outcomes Very happy	positive	0.96047	23	5.0	Reception Staff Interaction	joy	0	0.96047	null
Everything was done very professionally and really well done All the people are extremely nice It is a very easy and good surgery to be with	positive	0.979266	26	5.0	Staff Professionalism	admiration	0	0.979266	null
Reception staff were extremely friendly but the waiting room was a mess with empty chairs scattered everywhere making it hard for new patients to find a seat. I recently had a mixed experience at this GP surgery. The nurse who saw me was very efficient and knowledgeable, but the receptionist seemed put off by my quest...	negative	0.658317	202	4	Reception Staff Interaction	disappointment	1	-0.658317	Follow-up and Continuity of Care
The staff at this surgery were very friendly and welcoming, making my appointment run smoothly and efficiently. The receptionist was particularly helpful and made sure everything went according to plan. However, I did find the waiting room to be a bit outdated and uncomfortable. I have mixed feelings about my experien...	positive	0.838904	391	4	Staff Professionalism	disappointment	1	0.838904	Staff Professionalism
The GP practice took ages to find a suitable appointment slot, which made waiting for two hours really frustrating. However, once the nurse attended to my concerns, she was very understanding and helpful, explaining everything clearly and making sure I understood the treatment plan. The doctor seemed put off by me brin...	negative	0.584133	74	4	Appointment Availability	disappointment	1	-0.584133	Patient Respect
The GP surgery staff were extremely helpful and patient with my elderly mother's needs. They explained everything clearly and took her concerns seriously, which was greatly appreciated by both of us. I highly recommend this practice to anyone looking for a caring and efficient service. The waiting area is also very com...	positive	0.918573	321	4	Reception Staff Interaction	disappointment	1	0.918573	Patient Respect
I received a good attention and tests were programmed	positive	0.792466	9	4.0	Test Results	admiration	0	0.792466	null
The Doctor and all the staff are friendly and helpful the services are very good with respectful They response immediately and that s really a great deal	positive	0.971448	26	5.0	Treatment Quality	admiration	0	0.971448	null
The staff were very friendly and helpful, always available to answer my questions or address any concerns. The receptionist made sure I had all the necessary paperwork completed before seeing the doctor, which took some pressure off me. Overall, I felt confident that I was receiving high-quality care. I have mixed fee...	positive	0.794254	448	3	Staff Professionalism	disappointment	1	0.794254	Staff Professionalism
Easier to use IT systems for medical teams ie better interoperability to avoid duplication when referring people for specialist services	positive	0.53049	20	5.0	Follow-up and Continuity of Care	neutral	0	0.53049	null
The GP surgery provided adequate care for my family and myself during the flu season. The staff were efficient but sometimes overwhelmed, which caused delays in check-ups. I was impressed with their ability to handle a high patient load without compromising on quality. However, there were moments where it felt like the...	positive	0.746537	78	4	Follow-up and Continuity of Care	admiration	1	0.746537	Follow-up and Continuity of Care
The staff were unfriendly and unhelpful. I found the receptionist to be somewhat apologetic but ultimately uncooperative, which put me on edge. The nurse seemed to rush through my consultation, barely listening to my concerns or addressing them adequately. I was left feeling frustrated and unheard. Despite the initial...	negative	0.919477	61	2	Reception Staff Interaction	disappointment	1	-0.919477	Patient Respect
The GP surgery staff were friendly but disorganized, making my visit slow and stressful. The waiting room was dirty, with old newspapers on the floor. Despite this, the nurse took a genuine interest in my health and answered all my questions thoroughly. I appreciated her empathy and compassion during that difficult tim...	negative	0.693795	395	4	Staff Empathy and Compassion	admiration	1	-0.693795	Staff Empathy and Compassion
The doctors are fabulous the reception staff act as if they re god they are rude combative and will do everything to stop you from seeing a doctor	negative	0.568061	27	1.0	Reception Staff Interaction	admiration	0	-0.568061	null
I did not have to wait long for an appointment And when I did have it all was carried out according to plan	positive	0.806452	23	5.0	Appointment Availability	neutral	0	0.806452	null
All staff is friendly and welcoming	positive	0.948602	6	4.0	Staff Professionalism	admiration	0	0.948602	null
Always fast to get an appointment and doctors are very helpful	positive	0.973478	11	5.0	Appointment Availability	approval	0	0.973478	null
I had mixed experiences at this surgery, but mostly positive ones. The staff were kind and helpful, especially Dr. Smith who took the time to explain my treatment options. However, the waiting room was cramped and uncomfortable, with too many patients crammed in there. Sometimes I felt like they were neglecting some of...	positive	0.676413	119	3	Waiting Time	approval	1	0.676413	Follow-up and Continuity of Care
The staff were very helpful and friendly but the waiting time was extremely long. I was made to wait over an hour before being seen by the doctor, which was really frustrating. The receptionist kept apologizing for the delay, but it didn't make me feel any better. I just wish they could have managed their time more eff...	negative	0.884125	68	2	Reception Staff Interaction	annoyance	1	-0.884125	Patient Respect
All GPs and Staff are great	positive	0.976818	6	5.0	Treatment Quality	admiration	0	0.976818	null
Staff were friendly and welcoming but our appointment was delayed by over an hour. The receptionist apologized and offered a drink, which showed some effort to make us feel at ease. However, the delay caused unnecessary stress and made me late for work. I hope they can improve their time management systems to avoid thi...	negative	0.603096	58	2	Reception Staff Interaction	optimism	1	-0.603096	Staff Empathy and Compassion
The GP surgery staff were very helpful with my follow-up appointment. I was really impressed with how smoothly everything ran, from the receptionist's efficient check-in to the nurse's thorough explanation of my treatment plan. The doctor took time to answer all my questions and seemed genuinely interested in my well...	positive	0.944568	275	4	Follow-up and Continuity of Care	disappointment	1	0.944568	Follow-up and Continuity of Care
Always had good service and advice	positive	0.914846	7	5.0	Patient Respect	admiration	0	0.914846	null
Staff were courteous but rushed through checks. The nurse explained everything clearly and concisely, which was a relief after a long wait. The doctor listened attentively to my concerns, making me feel heard and understood. Nurse was unhelpful with my injury treatment plan, seemed put off by my questions. They only ...	positive	0.66276	65	2	Waiting Time	annoyance	1	0.66276	Patient Respect
It was a nurse appointment rather than a GO but it was easy to book once I eventually got through on the phone	positive	0.524921	23	5.0	Accessibility and Convenience	neutral	0	0.524921	null
The GP practice staff were friendly and efficient making my visit as smooth as possible. I had a mixed experience with this surgery, the waiting time was far too long and I felt like I'd been kept hanging for hours before being seen. The receptionist did their best to keep me informed but it was clear they were strugg...	neutral	0.381696	370	3	Staff Empathy and Compassion	disappointment	1	0.381696	Waiting Time
Always satisfied with service and results	positive	0.920772	6	5.0	Patient Respect	approval	0	0.920772	null
The staff were helpful but slow on test results they kept repeating my test numbers took a while to get any actual answers from the receptionist. I was initially impressed with the GP surgery, but unfortunately, my experience with test results was disappointing. They kept delaying the release of my test results, and w...	negative	0.784354	2,172	4	Communication Effectiveness	disappointment	1	-0.784354	Test Results
You definitely need more people to work in the practice you always seem understaffed which means your coping with patients is impaired	negative	0.832388	22	3.0	Staff Professionalism	neutral	0	-0.832388	null
The GP surgery provided excellent care for my chronic condition. The staff were knowledgeable and efficient, making my appointment run smoothly. However, the waiting room could be improved with more comfortable seating and free Wi-Fi. Overall, I would recommend this surgery to others based on the quality of their treat...	positive	0.935765	532	4	Treatment Quality	admiration	1	0.935765	Treatment Quality
The doctor's diagnosis was spot on, but the test results took ages to get back from the lab. The nurse seemed quite rushed, didn't explain everything clearly. I had to ask three times for a repeat of my blood work. On the positive side, the receptionist was extremely friendly and helpful. She even offered me a glass of...	negative	0.505179	326	3	Test Results	disappointment	1	-0.505179	Test Results
The staff were helpful and kind but could improve on communication. I had a positive experience at this surgery despite some initial hesitation due to long waiting times. The receptionist was friendly, the nurse explained everything clearly, and the doctor listened attentively to my concerns. However, I did find that ...	positive	0.889796	1,308	3	Feedback and Complaints Handling	disappointment	1	0.889796	Staff Professionalism
The doctors and nurses were very helpful and kind. They explained everything clearly and made sure I understood what was happening during my appointment. I have been seeing this GP for a few years now, and the staff always treat me with respect and professionalism. The receptionist is particularly friendly and makes a...	positive	0.773885	515	4	Patient Respect	disappointment	1	0.773885	Patient Respect
The nurse was very kind with us and as she spoke Spanish to us everything was easier to understand	positive	0.929987	19	5.0	Staff Empathy and Compassion	admiration	0	0.929987	null
The GP practice staff were friendly and helpful always. Staff were very efficient and made my appointment on time. I recently had a good experience with the surgery, thanks to the receptionist who was extremely patient with me when I had to reschedule due to unforeseen circumstances. She explained everything clearly ...	positive	0.953409	199	4	Reception Staff Interaction	admiration	1	0.953409	Staff Professionalism
The staff were friendly and helpful making my visit easy. The receptionist was very efficient and explained everything clearly. However, the waiting time was quite long which made me feel frustrated for a while. I found the doctor to be kind and understanding but the nurse seemed rushed and uninterested in my concerns...	neutral	0.385073	661	4	Staff Professionalism	disappointment	1	0.385073	Staff Empathy and Compassion
Appointment time was suitable with no waiting time	positive	0.731878	8	4.0	Appointment Availability	neutral	0	0.731878	null
The doctor will always get to the bottom of your problems and extremely helpful	positive	0.922697	15	5.0	Follow-up and Continuity of Care	caring	0	0.922697	null
The staff were friendly and helpful always. However, I've noticed some inconsistencies in their treatment of patients over time. Some visitations have been rushed and dismissive, while others have been thorough and patient-centered. It's like they're trying to balance competing priorities. Despite this, the staff gener...	neutral	0.535679	54	4	Staff Empathy and Compassion	realization	1	0.535679	Staff Empathy and Compassion
The staff were friendly and welcoming making my wait time reasonable. However, when it came to addressing my actual health concerns they seemed lost and unsure of what to do with me. The receptionist was apologetic but the nurse didn't seem to have any answers for me. I ended up having to explain my symptoms all over a...	negative	0.613763	61	2	Reception Staff Interaction	annoyance	1	-0.613763	Accessibility and Convenience

End of preview. Expand in Data Studio

GP Surgery Reviews Dataset Data Card

Overview

This dataset consists of GP Surgery reviews designed for binary classification tasks. It includes both real and fake reviews, where the label feature marks real reviews as 0 and fake reviews as 1. The fake reviews were generated using DeepSeek LLM (Ollama) and then passed through a processing pipeline to derive additional features.

Dataset Composition

Total Records: 9,974

Features:

free_text: The original text of the GP Surgery review.
sentiment_free_text: The sentiment analysis result derived from the review text.
sentiment_score_free_text: A numerical sentiment score computed from the review text.
free_text_len: The length of the review text, measured in tokens or characters.
rating: The rating associated with the review (if provided).
feedback_labels: Additional feedback labels derived from the content.
emotion_free_text: Emotion analysis results computed on the review text.
label: Binary classification label: 0 for real reviews and 1 for fake reviews.
abs_sentiment: The absolute sentiment score for the review.
generation_category: A category describing the generation process of the review, which may help differentiate between various types of generated content.

Data Sources and Collection Process

Real Reviews: Collected from genuine GP Surgery reviews. vFake Reviews: Generated using DeepSeek LLM (Ollama). Once generated, these fake reviews underwent a post-processing pipeline that computed additional features such as sentiment, length, and emotion. vPost-Processing Pipeline: The pipeline applied various natural language processing (NLP) techniques to derive extra features like sentiment analysis, token count, and emotion classification, adding layers of information beyond the raw review text.

Intended Use

This dataset is primarily intended for:

Binary Classification: Training and evaluating models that distinguish between real and machine-generated (fake) reviews.
Fake Review Detection: Research into methods for detecting artificially generated content in review systems.
NLP Research: Exploring sentiment analysis, emotion detection, and other feature engineering approaches on real-world text data.

Preprocessing and Feature Engineering

Text Processing: The free_text field can be tokenized and preprocessed according to the requirements of your chosen NLP model.
Sentiment and Emotion Analysis: The sentiment_free_text, sentiment_score_free_text, abs_sentiment, and emotion_free_text fields were computed using established sentiment and emotion analysis tools.
Feature Generation: Additional features such as free_text_len, rating, feedback_labels, and generation_category provide more context and are valuable for downstream tasks like classification and regression.

Limitations and Considerations

Dataset Size: With 9,974 records, the dataset is moderately sized. Depending on your model’s complexity, you might need to consider data augmentation or additional data sources. vRepresentation of Fake Reviews: The fake reviews were generated by a specific LLM (DeepSeek LLM by Ollama) and might not encompass the full spectrum of potential machine-generated text. Models trained solely on this data may perform differently on fake reviews generated by other systems.
Biases Introduced: Be aware of any biases that might have been introduced during the data collection and post-processing stages.

Downloads last month: 22