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The dataset generation failed because of a cast error
Error code:   DatasetGenerationCastError
Exception:    DatasetGenerationCastError
Message:      An error occurred while generating the dataset

All the data files must have the same columns, but at some point there are 31 new columns ({'hand_graded_deflection_count', 'name', 'hand_graded_deflection_ambiguous', 'corpus_review_count', 'reply_rate_negative_ci95_high', 'category', 'reply_rate_all_n', 'reply_rate_negative_n', 'chain', 'hand_graded_remedy_pct', 'google_score', 'hand_graded_apology_count', 'mean_stars_corpus', 'hand_graded_n', 'reply_rate_negative_ci95_low', 'hand_graded_remedy_ambiguous', 'one_star_count', 'reply_rate_all_ci95_low', 'hand_graded_remedy_count', 'hand_graded_generic_pct', 'hand_graded_generic_ambiguous', 'hand_graded_apology_pct', 'reply_rate_all_ci95_high', 'reply_rate_all', 'hand_graded_deflection_pct', 'city', 'hand_graded_apology_ambiguous', 'google_review_count', 'two_star_count', 'hand_graded_generic_count', 'placeId'}) and 2 missing columns ({'shop_count', 'replied_count'}).

This happened while the csv dataset builder was generating data using

hf://datasets/PixelLabsLLC/west-georgia-auto-shop-review-response-dataset/dataset.csv (at revision 01bde35c6bf4ce93e8f6a00def2cd83bd5417ba5), ['hf://datasets/PixelLabsLLC/west-georgia-auto-shop-review-response-dataset@01bde35c6bf4ce93e8f6a00def2cd83bd5417ba5/county-benchmarks.csv', 'hf://datasets/PixelLabsLLC/west-georgia-auto-shop-review-response-dataset@01bde35c6bf4ce93e8f6a00def2cd83bd5417ba5/dataset.csv']

Please either edit the data files to have matching columns, or separate them into different configurations (see docs at https://hf.co/docs/hub/datasets-manual-configuration#multiple-configurations)
Traceback:    Traceback (most recent call last):
                File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1848, in _prepare_split_single
                  writer.write_table(table)
                  ~~~~~~~~~~~~~~~~~~^^^^^^^
                File "/usr/local/lib/python3.14/site-packages/datasets/arrow_writer.py", line 765, in write_table
                  self._write_table(pa_table, writer_batch_size=writer_batch_size)
                  ~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
                File "/usr/local/lib/python3.14/site-packages/datasets/arrow_writer.py", line 773, in _write_table
                  pa_table = table_cast(pa_table, self._schema)
                File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2378, in table_cast
                  return cast_table_to_schema(table, schema)
                File "/usr/local/lib/python3.14/site-packages/datasets/table.py", line 2306, in cast_table_to_schema
                  raise CastError(
                  ...<3 lines>...
                  )
              datasets.table.CastError: Couldn't cast
              placeId: string
              name: string
              city: string
              county: string
              category: string
              chain: bool
              google_score: double
              google_review_count: int64
              corpus_review_count: int64
              mean_stars_corpus: double
              one_star_count: int64
              two_star_count: int64
              negative_review_count: int64
              reply_rate_all: double
              reply_rate_all_n: int64
              reply_rate_all_ci95_low: double
              reply_rate_all_ci95_high: double
              reply_rate_negative: double
              reply_rate_negative_n: int64
              reply_rate_negative_ci95_low: double
              reply_rate_negative_ci95_high: double
              hand_graded_n: int64
              hand_graded_apology_count: int64
              hand_graded_apology_pct: double
              hand_graded_apology_ambiguous: int64
              hand_graded_remedy_count: int64
              hand_graded_remedy_pct: double
              hand_graded_remedy_ambiguous: int64
              hand_graded_generic_count: int64
              hand_graded_generic_pct: double
              hand_graded_generic_ambiguous: int64
              hand_graded_deflection_count: int64
              hand_graded_deflection_pct: double
              hand_graded_deflection_ambiguous: int64
              -- schema metadata --
              pandas: '{"index_columns": [{"kind": "range", "name": null, "start": 0, "' + 4939
              to
              {'county': Value('string'), 'shop_count': Value('int64'), 'negative_review_count': Value('int64'), 'replied_count': Value('int64'), 'reply_rate_negative': Value('float64')}
              because column names don't match
              
              During handling of the above exception, another exception occurred:
              
              Traceback (most recent call last):
                File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 1369, in compute_config_parquet_and_info_response
                  parquet_operations, partial, estimated_dataset_info = stream_convert_to_parquet(
                                                                        ~~~~~~~~~~~~~~~~~~~~~~~~~^
                      builder, max_dataset_size_bytes=max_dataset_size_bytes
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
                  )
                  ^
                File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 948, in stream_convert_to_parquet
                  builder._prepare_split(split_generator=splits_generators[split], file_format="parquet")
                  ~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
                File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1694, in _prepare_split
                  for job_id, done, content in self._prepare_split_single(
                                               ~~~~~~~~~~~~~~~~~~~~~~~~~~^
                      gen_kwargs=gen_kwargs, job_id=job_id, **_prepare_split_args
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
                  ):
                  ^
                File "/usr/local/lib/python3.14/site-packages/datasets/builder.py", line 1850, in _prepare_split_single
                  raise DatasetGenerationCastError.from_cast_error(
                  ...<4 lines>...
                  )
              datasets.exceptions.DatasetGenerationCastError: An error occurred while generating the dataset
              
              All the data files must have the same columns, but at some point there are 31 new columns ({'hand_graded_deflection_count', 'name', 'hand_graded_deflection_ambiguous', 'corpus_review_count', 'reply_rate_negative_ci95_high', 'category', 'reply_rate_all_n', 'reply_rate_negative_n', 'chain', 'hand_graded_remedy_pct', 'google_score', 'hand_graded_apology_count', 'mean_stars_corpus', 'hand_graded_n', 'reply_rate_negative_ci95_low', 'hand_graded_remedy_ambiguous', 'one_star_count', 'reply_rate_all_ci95_low', 'hand_graded_remedy_count', 'hand_graded_generic_pct', 'hand_graded_generic_ambiguous', 'hand_graded_apology_pct', 'reply_rate_all_ci95_high', 'reply_rate_all', 'hand_graded_deflection_pct', 'city', 'hand_graded_apology_ambiguous', 'google_review_count', 'two_star_count', 'hand_graded_generic_count', 'placeId'}) and 2 missing columns ({'shop_count', 'replied_count'}).
              
              This happened while the csv dataset builder was generating data using
              
              hf://datasets/PixelLabsLLC/west-georgia-auto-shop-review-response-dataset/dataset.csv (at revision 01bde35c6bf4ce93e8f6a00def2cd83bd5417ba5), ['hf://datasets/PixelLabsLLC/west-georgia-auto-shop-review-response-dataset@01bde35c6bf4ce93e8f6a00def2cd83bd5417ba5/county-benchmarks.csv', 'hf://datasets/PixelLabsLLC/west-georgia-auto-shop-review-response-dataset@01bde35c6bf4ce93e8f6a00def2cd83bd5417ba5/dataset.csv']
              
              Please either edit the data files to have matching columns, or separate them into different configurations (see docs at https://hf.co/docs/hub/datasets-manual-configuration#multiple-configurations)

Need help to make the dataset viewer work? Make sure to review how to configure the dataset viewer, and open a discussion for direct support.

county
string
shop_count
int64
negative_review_count
int64
replied_count
int64
reply_rate_negative
float64
Paulding
19
172
96
0.5581
Haralson
9
56
2
0.0357
Carroll
21
235
44
0.1872
Douglas
18
226
104
0.4602
Heard
1
3
3
1
ALL_FIVE_COUNTIES
68
692
249
0.3598
Carroll
null
4
null
0
Carroll
null
2
null
0
Carroll
null
5
null
0.2
Carroll
null
9
null
0.8889
Carroll
null
49
null
0
Carroll
null
10
null
0.8
Carroll
null
2
null
1
Carroll
null
5
null
1
Carroll
null
17
null
0.2353
Carroll
null
7
null
0.7143
Carroll
null
40
null
0
Carroll
null
0
null
null
Carroll
null
4
null
0.25
Carroll
null
14
null
0.1429
Carroll
null
11
null
0
Carroll
null
2
null
1
Carroll
null
5
null
0.8
Carroll
null
12
null
0.1667
Carroll
null
11
null
0
Carroll
null
25
null
0
Carroll
null
1
null
0
Douglas
null
3
null
0.3333
Douglas
null
19
null
0.9474
Douglas
null
4
null
0
Douglas
null
20
null
0
Douglas
null
3
null
1
Douglas
null
0
null
null
Douglas
null
3
null
1
Douglas
null
2
null
0.5
Douglas
null
3
null
0
Douglas
null
8
null
1
Douglas
null
17
null
0.8824
Douglas
null
69
null
0
Douglas
null
6
null
0.3333
Douglas
null
1
null
1
Douglas
null
25
null
0.92
Douglas
null
16
null
1
Douglas
null
13
null
0
Douglas
null
14
null
0.9286
Haralson
null
10
null
0.1
Haralson
null
2
null
0
Haralson
null
8
null
0
Haralson
null
31
null
0
Haralson
null
1
null
1
Haralson
null
0
null
null
Haralson
null
4
null
0
Haralson
null
0
null
null
Haralson
null
0
null
null
Heard
null
3
null
1
Paulding
null
21
null
0.2857
Paulding
null
3
null
1
Paulding
null
5
null
0.2
Paulding
null
3
null
0.6667
Paulding
null
18
null
1
Paulding
null
1
null
0
Paulding
null
17
null
0.0588
Paulding
null
0
null
null
Paulding
null
2
null
0
Paulding
null
9
null
1
Paulding
null
9
null
0.4444
Paulding
null
10
null
0.9
Paulding
null
3
null
1
Paulding
null
2
null
0.5
Paulding
null
2
null
1
Paulding
null
3
null
1
Paulding
null
31
null
0.4516
Paulding
null
22
null
0.9091
Paulding
null
11
null
0

West Georgia Auto Shop Review-Response Dataset

Reply rates and hand-graded reply quality for 68 tire and auto repair shops across five counties in West Georgia (Carroll, Paulding, Douglas, Haralson, Heard).

Dataset Summary

This dataset provides aggregated, per-shop metrics on how 68 independently owned and chain tire/auto-repair shops across five West Georgia counties respond to Google reviews. Derived from a corpus of 5,716 Google reviews collected on 2026-08-01, it reports per shop: total and negative (1-2 star) review counts, star rating, reply rate to all reviews and to negative reviews specifically (each with a 95% confidence interval), and a hand-graded breakdown of the 249 owner replies sent to negative reviews across four categories β€” apology, concrete remedy offered, generic/template language, and deflection. County-level benchmarks are included for the same metrics.

All owner-reply category counts come from an independent human hand-grading pass conducted 2026-08-07 that corrected an earlier automated classifier's output; the classifier's own measured accuracy (81.83% overall) is reported in METHODOLOGY.md for transparency, but its raw output is not used in any published figure. No verbatim review text, reviewer-identifying information, or owner-reply text is included β€” this is derived/aggregate data only.

This is the same dataset already published on Zenodo (DOI, citable) and Kaggle; this Hugging Face listing exists to reach the ML/NLP practitioner audience specifically β€” the hand-graded owner-reply category counts and the disclosed, measured classifier-accuracy figures make it a small but clean reference point for anyone building or evaluating a customer-service-reply classifier.

Supported Tasks

The hand_graded_* columns describe ground-truth category rates (apology / concrete remedy / generic / deflection) for a real-world customer-service-reply classification task, with a disclosed, measured baseline classifier accuracy (81.83% overall; per-category: apology 94.4%, remedy 79.1%, generic 78.3%, deflection 75.5%) β€” useful as a sanity-check reference point when building or evaluating a similar reply-classification model. Note this dataset itself contains no raw text (see "What is NOT included" below); it is aggregate/tabular, not a text corpus.

Languages

English (en) β€” the underlying reviews and replies were in English; no review or reply text is included in this dataset itself.

Dataset Structure

Data Files

File Contents
dataset.csv 68 rows, one per shop β€” the core dataset.
county-benchmarks.csv 6 rows β€” per-county and five-county aggregate reply-rate benchmarks.
METHODOLOGY.md Full collection/grading methodology, correction history, validation status per figure type.

Data Fields (dataset.csv)

  • Identity/location: placeId, name, city, county, category, chain
  • Google listing: google_score, google_review_count
  • Corpus review counts: corpus_review_count, mean_stars_corpus, one_star_count, two_star_count, negative_review_count
  • Reply-rate metrics (all reviews and negative-only), each with a 95% Wilson confidence interval: reply_rate_all, reply_rate_all_n, reply_rate_all_ci95_low, reply_rate_all_ci95_high, reply_rate_negative, reply_rate_negative_n, reply_rate_negative_ci95_low, reply_rate_negative_ci95_high
  • Hand-graded owner-reply category breakdown (count, percentage, ambiguous-judgment count per category): hand_graded_n, hand_graded_apology_count, hand_graded_apology_pct, hand_graded_apology_ambiguous, hand_graded_remedy_count, hand_graded_remedy_pct, hand_graded_remedy_ambiguous, hand_graded_generic_count, hand_graded_generic_pct, hand_graded_generic_ambiguous, hand_graded_deflection_count, hand_graded_deflection_pct, hand_graded_deflection_ambiguous

Data Fields (county-benchmarks.csv)

county, shop_count, negative_review_count, replied_count, reply_rate_negative β€” one row per county (Paulding, Haralson, Carroll, Douglas, Heard) plus one ALL_FIVE_COUNTIES aggregate row.

Dataset Creation

Source Data

Google Maps business listings and their public reviews, collected via a paid Apify Google-Maps-reviews scraper run on 2026-08-01. 92 candidate listings were scraped; 68 met all inclusion criteria (auto/tire service category, inside the five-county footprint, not permanently closed, not parts-retail-only, at least 10 reviews in the scraped sample) and form the full population in this dataset.

Annotations

The 249 owner replies to 1-2 star reviews were first tagged by an automated classifier, then every one of the 249 was individually hand-graded by a human (Claude Code, under human direction) on 2026-08-07 against four category definitions (apology, concrete remedy, generic/ template, deflection), reading each reply's text before consulting the classifier's label. 27 of the 249 judgments were flagged ambiguous. The hand_graded_*_count and hand_graded_*_pct columns in dataset.csv are this hand-graded ground truth, not the classifier's raw output. Full annotation methodology, including two disclosed public self-corrections, is in METHODOLOGY.md.

What is NOT included

  • Verbatim review text (any star rating).
  • Verbatim owner-reply text.
  • Reviewer names or any reviewer-identifying profile information.
  • Any output from a separate, unrelated complaint-topic classifier (wait time, rudeness, workmanship, upselling, etc.) β€” that classifier is flagged internally as under-validated and is barred from external distribution project-wide.

Licensing

CC-BY 4.0 β€” permits reuse with attribution.

Citation

If this dataset is useful, please cite it via its Zenodo DOI:

Williams, Cole (Pixel Labs LLC). West Georgia Auto Shop Review-Response Dataset. Zenodo. https://doi.org/10.5281/zenodo.21899331

Related Links

Provenance / Disclosure

Built by Cole Williams / Pixel Labs LLC (operator of rimsandtires.net, a West Georgia tire and auto shop directory) from data already collected and published in aggregate form on the site above. The site has a disclosed commercial interest (it lists many of the shops in this dataset) β€” stated here for the same transparency reason it is stated on the source pages, on Zenodo, and on Kaggle.

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