| {"source": "synth_it_hr", "state": "Mi portátil no se conecta a la impresora.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_device\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 1.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"0\", \"confidence\": 0.9, \"probabilities\": {\"0\": 0.9, \"1\": 0.1, \"2\": 0.0, \"3\": 0.0}, \"score\": 0.1}}", "id": "synth_it_hr_00000"} |
| {"source": "synth_it_hr", "state": "{\"channel\": \"email\", \"message\": \"Email isn't working for anyone in the London office.\"}", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_outage\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 1.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"3\", \"confidence\": 0.9, \"probabilities\": {\"0\": 0.0, \"1\": 0.0, \"2\": 0.1, \"3\": 0.9}, \"score\": 2.9}}", "id": "synth_it_hr_00001"} |
| {"source": "synth_it_hr", "state": "Blue screen error every time I start my laptop.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_device\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 1.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"2\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.0, \"1\": 0.1, \"2\": 0.8, \"3\": 0.1}, \"score\": 2.0}}", "id": "synth_it_hr_00002"} |
| {"source": "synth_it_hr", "state": "Please remove access for John Smith, he left the company yesterday.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_access\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 1.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 0.4, \"noul\": 0.3, \"probabilities\": {\"false\": 0.7, \"true\": 0.3}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"2\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.0, \"1\": 0.1, \"2\": 0.8, \"3\": 0.1}, \"score\": 2.0}}", "id": "synth_it_hr_00003"} |
| {"source": "synth_it_hr", "state": "{\"channel\": \"chat\", \"message\": \"The SAP login page doesn't load for our whole team.\"}", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_outage\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 1.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"2\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.0, \"1\": 0.1, \"2\": 0.8, \"3\": 0.1}, \"score\": 2.0}}", "id": "synth_it_hr_00004"} |
| {"source": "synth_it_hr", "state": "I want to file a formal grievance about my performance review.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"hr_policy\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 1.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"true\", \"confidence\": 1.0, \"noul\": 1.0, \"probabilities\": {\"false\": 0.0, \"true\": 1.0}}, \"priority\": {\"type\": \"score\", \"label\": \"1\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.1, \"1\": 0.8, \"2\": 0.1, \"3\": 0.0}, \"score\": 1.0}}", "id": "synth_it_hr_00005"} |
| {"source": "synth_it_hr", "state": "The printer on floor 3 is jammed again.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_device\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 1.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"0\", \"confidence\": 0.9, \"probabilities\": {\"0\": 0.9, \"1\": 0.1, \"2\": 0.0, \"3\": 0.0}, \"score\": 0.1}}", "id": "synth_it_hr_00006"} |
| {"source": "synth_it_hr", "state": "My mouse is broken.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_device\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 1.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"0\", \"confidence\": 0.9, \"probabilities\": {\"0\": 0.9, \"1\": 0.1, \"2\": 0.0, \"3\": 0.0}, \"score\": 0.1}}", "id": "synth_it_hr_00007"} |
| {"source": "synth_it_hr", "state": "My salary was paid twice this month.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"hr_payroll\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 1.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"1\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.1, \"1\": 0.8, \"2\": 0.1, \"3\": 0.0}, \"score\": 1.0}}", "id": "synth_it_hr_00008"} |
| {"source": "synth_it_hr", "state": "I clicked a link in an email and entered my Office 365 password before realising it was fake.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"security\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 1.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"true\", \"confidence\": 1.0, \"noul\": 1.0, \"probabilities\": {\"false\": 0.0, \"true\": 1.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"3\", \"confidence\": 0.9, \"probabilities\": {\"0\": 0.0, \"1\": 0.0, \"2\": 0.1, \"3\": 0.9}, \"score\": 2.9}}", "id": "synth_it_hr_00009"} |
| {"source": "synth_it_hr", "state": "A stranger followed me through the secure door without a badge.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"security\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 1.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"true\", \"confidence\": 1.0, \"noul\": 1.0, \"probabilities\": {\"false\": 0.0, \"true\": 1.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"2\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.0, \"1\": 0.1, \"2\": 0.8, \"3\": 0.1}, \"score\": 2.0}}", "id": "synth_it_hr_00010"} |
| {"source": "synth_it_hr", "state": "My manager approved my leave but the system still shows it as pending.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"hr_leave\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 1.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"1\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.1, \"1\": 0.8, \"2\": 0.1, \"3\": 0.0}, \"score\": 1.0}}", "id": "synth_it_hr_00011"} |
| {"source": "synth_it_hr", "state": "{\"channel\": \"web form\", \"message\": \"Some customer records were changed overnight and nobody knows who did it.\"}", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"security\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 1.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"true\", \"confidence\": 1.0, \"noul\": 1.0, \"probabilities\": {\"false\": 0.0, \"true\": 1.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"true\", \"confidence\": 1.0, \"noul\": 1.0, \"probabilities\": {\"false\": 0.0, \"true\": 1.0}}, \"priority\": {\"type\": \"score\", \"label\": \"3\", \"confidence\": 0.9, \"probabilities\": {\"0\": 0.0, \"1\": 0.0, \"2\": 0.1, \"3\": 0.9}, \"score\": 2.9}}", "id": "synth_it_hr_00012"} |
| {"source": "synth_it_hr", "state": "Our team needs a shared mailbox for support@.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_access\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 1.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"0\", \"confidence\": 0.9, \"probabilities\": {\"0\": 0.9, \"1\": 0.1, \"2\": 0.0, \"3\": 0.0}, \"score\": 0.1}}", "id": "synth_it_hr_00013"} |
| {"source": "synth_it_hr", "state": "{\"channel\": \"web form\", \"message\": \"My visa renewal needs a letter from HR confirming my employment.\"}", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"hr_policy\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 1.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"true\", \"confidence\": 0.0, \"noul\": 0.5, \"probabilities\": {\"false\": 0.5, \"true\": 0.5}}, \"priority\": {\"type\": \"score\", \"label\": \"1\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.1, \"1\": 0.8, \"2\": 0.1, \"3\": 0.0}, \"score\": 1.0}}", "id": "synth_it_hr_00014"} |
| {"source": "synth_it_hr", "state": "{\"channel\": \"email\", \"message\": \"My child is sick, I need to stay home today.\"}", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"hr_leave\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 1.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 0.4, \"noul\": 0.3, \"probabilities\": {\"false\": 0.7, \"true\": 0.3}}, \"priority\": {\"type\": \"score\", \"label\": \"1\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.1, \"1\": 0.8, \"2\": 0.1, \"3\": 0.0}, \"score\": 1.0}}", "id": "synth_it_hr_00015"} |
| {"source": "synth_it_hr", "state": "How do I request a reference letter for my mortgage application?", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"hr_policy\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 1.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"0\", \"confidence\": 0.9, \"probabilities\": {\"0\": 0.9, \"1\": 0.1, \"2\": 0.0, \"3\": 0.0}, \"score\": 0.1}}", "id": "synth_it_hr_00016"} |
| {"source": "synth_it_hr", "state": "{\"channel\": \"web form\", \"message\": \"My laptop fan is very loud and it gets really hot.\"}", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_device\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 1.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"0\", \"confidence\": 0.9, \"probabilities\": {\"0\": 0.9, \"1\": 0.1, \"2\": 0.0, \"3\": 0.0}, \"score\": 0.1}}", "id": "synth_it_hr_00017"} |
| {"source": "synth_it_hr", "state": "Wi-Fi keeps dropping in the east wing.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_outage\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 1.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"1\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.1, \"1\": 0.8, \"2\": 0.1, \"3\": 0.0}, \"score\": 1.0}}", "id": "synth_it_hr_00018"} |
| {"source": "synth_it_hr", "state": "My headset microphone doesn't work.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"it_device\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 1.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 0.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"0\", \"confidence\": 0.9, \"probabilities\": {\"0\": 0.9, \"1\": 0.1, \"2\": 0.0, \"3\": 0.0}, \"score\": 0.1}}", "id": "synth_it_hr_00019"} |
| {"source": "synth_it_hr", "state": "The time tracking tool shows I worked 0 hours this week.", "questions": "{\"route\": {\"type\": \"choice\", \"instructions\": \"Which internal team should handle this employee request?\", \"criteria\": {\"it_access\": \"accounts, passwords, MFA, permissions, software or system access\", \"it_device\": \"problems with one person's laptop, monitor, printer, phone or apps crashing\", \"it_outage\": \"systems, network, VPN or email down or slow for many people\", \"security\": \"phishing, lost devices, suspicious activity, malware, data leaks\", \"hr_leave\": \"vacation, sick leave, parental leave, time off\", \"hr_payroll\": \"salary, payslips, expenses, bonus, tax, benefits, pension\", \"hr_policy\": \"policies, contracts, complaints, workplace conduct, wellbeing\"}}, \"security_incident\": {\"type\": \"noul\", \"instructions\": \"Is this a possible security incident?\"}, \"confidential\": {\"type\": \"noul\", \"instructions\": \"Does this involve sensitive personal matters that need restricted, confidential handling?\"}, \"priority\": {\"type\": \"score\", \"instructions\": \"What priority should this request get?\", \"criteria\": [\"low\", \"normal\", \"high\", \"critical\"]}}", "gold": "{\"route\": {\"type\": \"choice\", \"label\": \"hr_payroll\", \"confidence\": 1.0, \"probabilities\": {\"it_access\": 0.0, \"it_device\": 0.0, \"it_outage\": 0.0, \"security\": 0.0, \"hr_leave\": 0.0, \"hr_payroll\": 1.0, \"hr_policy\": 0.0}}, \"security_incident\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"confidential\": {\"type\": \"noul\", \"label\": \"false\", \"confidence\": 1.0, \"noul\": 0.0, \"probabilities\": {\"false\": 1.0, \"true\": 0.0}}, \"priority\": {\"type\": \"score\", \"label\": \"1\", \"confidence\": 0.8, \"probabilities\": {\"0\": 0.1, \"1\": 0.8, \"2\": 0.1, \"3\": 0.0}, \"score\": 1.0}}", "id": "synth_it_hr_00020"} |
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